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The POS is where your team takes orders and processes payments from start to finish. Whether it’s dine-in, takeaway, or delivery — everything happens here. Every item you add to your menu appears in the POS automatically.

Taking a new order

Click New Sale from the bottom bar to start an order.
1

Choose the order type

Select Dine-In, Takeaway, or Delivery at the top of the order panel. This determines how the order is categorised in your reports and history.
2

Select a table (dine-in only)

For dine-in orders, pick the customer’s table from the list. Tables come from your floor plan setup under Bookings. If no tables are set up yet, you can skip this.
3

Add items

Browse your menu or tap a category tab to filter. Tap any item to add it to the order. Use the + and buttons to adjust quantity. Tap Note on any line item to add a special instruction — e.g. “no onions” or “well done”.
4

Link a customer (optional)

Tap Assign staff or search for a customer to attach the order to their profile. You can also create a new customer right here without leaving the POS.
5

Apply a discount (optional)

Enter a percentage or fixed ₦ amount in the discount field. The subtotal, VAT, and total update instantly.
6

Send to prep or pay

  • Send to Prep — sends the order to the kitchen or prep area without collecting payment yet. The order moves to your active queue.
  • Pay — opens the payment screen immediately. Choose cash, card, or bank transfer.

How orders move through the system

Every order follows this flow:
Pending → Preparing → Ready → Completed
                                  ↘ Cancelled
StatusWhat it means
PendingJust placed — waiting for your team to pick it up
PreparingYour team is actively working on it
ReadyDone and waiting for the customer
CompletedDelivered and finished
CancelledCalled off — requires confirmation
The status labels change depending on your business type. A spa shows “Being worked on” instead of “Preparing”, and a pharmacy shows “Processing”. The flow is the same.

The POS dashboard

When you open the POS, you land on the dashboard — a live view of today’s activity and every order currently in motion. POS dashboard with stat cards and order list
CardWhat it shows
Orders TodayHow many orders have been started today
Revenue TodayTotal ₦ collected today across all payment methods
PendingOrders waiting to be picked up by the kitchen or prep team
PreparingOrders currently being worked on
Below the cards, every active order appears as a card with the order number, the table or customer, the staff member who took it, how long ago it came in, the first couple of items, and the total. Use the search bar to find a specific order by number or customer, or filter by status using the tabs. Each card has a quick-action button so your team can move orders forward without opening them — Start Preparing, Mark Ready, or Complete Order, depending on the current status. The more menu (the ···) holds the rest: View Details, other status transitions, and Cancel Order.

Your active orders

Tap Orders in the bottom bar to see everything currently in progress. Filter by status to focus on what needs attention:
  • All Active — everything in progress
  • Pending — orders waiting to be started
  • Preparing — orders being worked on
  • Ready — done, waiting for the customer
The list refreshes automatically. Each card shows the table or room, customer name, total, and current status.

Order history

Tap History in the bottom bar to see all past orders. POS order history with date filter and status column You can filter by:
  • Date range — set a from/to date to narrow results
  • Status — filter by All, Completed, Cancelled, etc.
Each row shows the order ID, date and time, order type, customer, total, payment status, and completion status. Use Export CSV (top right) to download your order history as a spreadsheet — useful for accounting or record-keeping.

POS items

Tap Items in the bottom bar to manage everything you sell from the POS in one screen — useful when you need to update prices, fix a barcode, or check stock without leaving the till. POS items list with SKU, barcode, and stock columns The top of the page shows quick counts to help you keep things tidy:
CardWhat it shows
Total ItemsEvery item currently sold in your POS
Low Stock ItemsItems at or below their reorder point
Items without SKUItems missing a stock keeping unit
Items without BarcodeItems missing a barcode
Each row shows the item, its category, price, current stock, SKU, barcode, and active/inactive status. Filter by category, search by name, SKU, or barcode, and tap an item to edit it.

Bulk SKU and barcode generation

Need to add SKUs or barcodes to a batch of items at once? Select multiple items using the checkboxes and use Generate SKU or Generate Barcode at the top. Qorelly creates unique values for every selected item — much faster than typing them in one by one.
POS items share the same database as your menu items. Anything you change here (description, price, image) updates the menu too — and vice versa.

Stock alerts

If you’re tracking inventory, the POS works hand-in-hand with your stock levels:
  • When an order is completed, stock quantities update automatically for any linked items
  • Go to More > Alerts in the bottom bar to see items running low

Payments

Qorelly supports the following payment methods at checkout:
  • Cash — assigned to your default cash register automatically
  • Card — recorded against the order
  • Bank transfer — shows your default bank account number so the customer can transfer
Set up your bank account and cash register under Banking before you start taking orders. Without them, staff will need to enter payment details manually each time.

Troubleshooting

Stock didn’t update after a completed order Check that the menu item is linked to a stock item. Go to Inventory > Stock Items and confirm the item appears there. If it’s missing, add it using Track New Item and link it to the menu item. A team member can’t create orders Check their role permissions. Go to Team, open their profile, and confirm their role has “Create orders” enabled. See Roles & Permissions for details. The wrong table is showing at checkout Tables come from your floor plan. Go to Bookings > Floor Plan to check that your tables are saved correctly.