Subscriptions handle anything that bills the same customer over and over: a gym membership, a monthly pharmacy refill, a weekly meal plan, or a long-stay hotel reservation. You define what you offer, enrol the customer, and Qorelly tracks every billing cycle and payment from there.
Subscriptions are named to match your business. Spas see Memberships, pharmacies see Recurring Orders, hospitality businesses see Long Stays, and rental businesses see Recurring Rentals. The flow is the same in all of them — only the label changes.
Your recurring revenue at a glance
Go to Subscriptions to see the state of all your recurring customers.
| Card | What it shows |
|---|
| Active | How many customers are currently subscribed |
| Estimated MRR | Monthly recurring revenue across all active subscriptions |
| Trialing | Customers in a free trial period |
| Overdue Cycles | Billing cycles past their due date without payment |
Subscription plans
Before you can enrol anyone, you need at least one plan. Click Manage Plans (top right of the subscriptions list), then New Plan.
A plan defines what’s being sold and how often it’s billed:
| Field | What to enter |
|---|
| Name | What customers see — e.g. “Monthly Massage”, “Weekly Vitamins” |
| Description | Optional detail about what’s included |
| Price | What you charge each billing cycle |
| Interval | How often the plan bills — every week, month, year, or a custom number |
Enrolling a customer
Open a customer from Customers, then start a subscription from their profile. Pick the plan, set the start date, and Qorelly creates the subscription and the first billing cycle automatically.
The new subscription appears on the main Subscriptions list with a Next Billing date based on the plan’s interval.
How a subscription progresses
Every subscription moves through a clear life cycle.
| Status | What it means |
|---|
| Trialing | The customer is in a free trial — no money is due yet |
| Active | Billing is happening on schedule |
| Past Due | A cycle is unpaid past its due date |
| Paused | Billing is temporarily halted but the subscription is still in place |
| Cancelled | Ended — no more cycles will be generated |
| Expired | Reached the end of its term and stopped on its own |
Billing cycles
Each subscription generates a billing cycle on its interval — a single ₦ amount due for a specific date range. Cycles appear on the subscription detail page, oldest first.
Each cycle shows:
| Column | What it shows |
|---|
| Period | The start and end dates this cycle covers |
| Due | The ₦ owed for this cycle |
| Paid | How much has been collected against this cycle |
| Paid date | When the cycle was fully paid (if applicable) |
| Status | Pending, Partial, Overdue, or Paid |
Generating the next cycle
When a cycle is fully paid and the subscription is still active, click Generate next cycle to create the next one. The next billing date updates accordingly.
Recording payments
For any outstanding cycle, click Record payment and enter the amount received. Partial payments are supported — the cycle stays open as Partial until the rest comes in.
Need to charge for the current cycle in full, fast? Mark current cycle as paid is a one-click shortcut on the subscription detail page for when you’ve already collected the money outside Qorelly.
Pausing, resuming, and cancelling
From the subscription detail page you can:
- Pause — stop generating new cycles temporarily (existing unpaid cycles still need to be settled)
- Resume — pick billing back up from where it left off
- Cancel — end the subscription entirely. You’re asked for a reason, which appears on the subscription detail page so you remember why later.
A cancelled subscription stops generating cycles but keeps its full history for your records.
Troubleshooting
I can’t find Subscriptions in the menu
Make sure the feature is enabled for your business. Go to Settings > Apps and check that Subscriptions (or Memberships, Recurring Orders, etc.) is turned on.
No customers are showing up even though I have active subscribers
Check the status tab — you may have Cancelled or Past Due selected. Switch to All to see everyone.
A cycle didn’t generate automatically
Cycles are generated when you click Generate next cycle on the subscription detail page. Open the subscription and click it to create the next period. 
